Freshsales CRM Review: Features, Pricing, Pros & Cons

In today’s competitive business landscape, maintaining strong customer relationships is essential for growth and success.

To accomplish this, companies rely on sophisticated CRM (Customer Relationship Management) software to streamline their sales and support operations. Freshsales is one such CRM solution that has gained recognition for its user-friendly interface and powerful features.

In this article, we’ll dive into a comprehensive Freshsales review, exploring its capabilities, benefits, and potential drawbacks to help you determine if it’s the right CRM solution for your business.

What Is Freshsales CRM?

Freshsales is a cloud-based customer relationship management (CRM) software designed to help businesses manage and optimize their sales, marketing, and customer support processes. It is part of the Freshworks suite of business software solutions.

Freshsales is specifically tailored for sales teams and professionals, providing them with a set of tools and features to enhance lead management, sales pipeline management, email tracking, and analytics.

This CRM platform offers a user-friendly interface and is known for its scalability, making it suitable for businesses of all sizes, from startups to large enterprises.

Features Of Freshsales CRM

Freshsales offers a comprehensive set of features designed to streamline sales processes and improve customer relationship management.

Here are the key features of Freshsales:

  • Contact Management: Store, manage, and organize all your contacts in a centralized database for easy access and segmentation.
  • Lead Scoring: Assign scores to leads based on their engagement and behavior, helping you prioritize and focus on the most promising prospects.
  • Sales Pipeline Management: Visualize and manage your sales pipeline, making it easier to track deals, set reminders, and ensure timely follow-ups.
  • Email Tracking: Monitor email interactions, track email opens, link clicks, and response rates, allowing you to gauge prospect interest.
  • Workflow Automation: Create custom workflows to automate repetitive tasks, follow-ups, and communication with leads and customers.
  • Custom Reports and Analytics: Generate in-depth reports and analytics to gain insights into sales performance, lead conversion, and team productivity.
  • Sales Campaigns: Design, execute, and track email marketing campaigns to nurture leads and convert them into customers.
  • Event Tracking: Gain insights into how prospects and customers are interacting with your website, enabling you to make data-driven decisions.
  • AI-Based Lead Scoring: Freshsales leverages artificial intelligence for lead scoring to enhance the accuracy of identifying highly qualified leads.
  • Calendar Synchronization: Sync your calendar with Freshsales to manage appointments, schedule calls, and set reminders.
  • User Permissions and Roles: Define roles and permissions for team members, controlling access to sensitive data and features.
  • Phone Integration: Make and receive calls directly from the Freshsales interface, log call details, and automate call scheduling.
  • Built-in Email: Send and receive emails within Freshsales, track interactions, and keep communication organized.
  • Integration Capabilities: Seamlessly integrate Freshsales with a variety of third-party apps and services, such as email, marketing, and customer support tools.
  • Customer Support: Freshsales is part of the Freshworks suite, making it easy to connect customer support efforts with your sales process.
  • AI-Powered Insights: Gain predictive and actionable insights from AI-driven analytics, helping you make informed decisions.
  • Contact Segmentation: Categorize contacts into segments for more targeted marketing and communication.
  • Team Collaboration: Collaborate with team members, share updates, and work collectively on deals and leads.
  • Lead Assignment and Routing: Automatically assign leads to the right sales reps based on criteria you define.

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Freshsales Pricing

Freshsales offers one free plan and 3 premium pricing plans, ranging from $15 to $69 per user per month. Additionally, Freshsales provides the option of a free trial. Freshsales pricing plans are Free, Growth, Pro, and Enterprise plan.

Free Plan

The Free plan costs $0/month. Enhance sales team organization and expedite lead engagement through integrated chat, email, and phone features.

Growth Plan

The growth plan costs $15/month and it’s ideal for small and rapidly expanding teams. This plan offers a comprehensive range of features, including:

  • Contact, Account, & Deal Management
  • Pipeline Management
  • Built-in Phone & Email
  • Classic Forms
  • 2-way email sync
  • Gmail & Outlook plugin
  • Marketplace
  • Predictive Contact Scoring
  • Live Chat & Facebook Messenger

Pro Plan

The Pro plan is designed to provide exceptional value for large teams and it costs $39/month. This plan includes all the features of the Growth plan, along with the following advanced capabilities:

  • Advanced Custom Fields
  • 10 Multiple Sales Pipelines
  • Advanced Lead Scoring
  • Advanced Reporting
  • Custom Roles
  • Smartforms and Event tracking
  • Lead Generation Bot
  • Answer Bot
  • Territory Management

Enterprise Plan

Tailored for enterprise-level organizations, the Enterprise plan costs $69/month. It encompasses all the features of the Pro plan, in addition to an array of advanced functionalities:

  • 25 Sales Sequences per user
  • 100 Intelligent Workflows
  • Audit Logs
  • Auto-profile Enrichment
  • Sales Forecasting & AI Forecasting Insights
  • Dedicated Account Manager
  • Queue Callback
  • Field Level Permissions
  • 10 Custom Modules

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Freshsales vs Competitors

Freshsales has a number of competitors and we will take a look at how it compares with a couple of them.

Freshsales vs Keap

Keap is one of the biggest competitors of Freshsales, but they have distinct features and capabilities.


  • Offers a user-friendly interface, making it easier for teams to adapt.
  • Provides a variety of pricing options to cater to businesses of all sizes.
  • Features strong lead and contact management.
  • Includes AI-driven lead scoring to prioritize leads.
  • Offers a built-in phone and email, making communication seamless.
  • Integrates with a range of third-party apps and services.
  • Known for excellent customer support.


  • Offers marketing automation in addition to CRM.
  • Provides tools for email marketing and automation.
  • Includes e-commerce features for online businesses.
  • Suitable for small businesses seeking a unified CRM and marketing solution.

While both are solid options, Freshsales holds an edge for several reasons:

  • It offers a more user-friendly and intuitive interface.
  • The AI-driven lead-scoring feature is a valuable asset for sales teams.
  • Freshsales can be a more cost-effective solution with its scalable pricing options.
  • Its strong focus on CRM capabilities makes it a robust choice for managing leads and contacts.

Freshsales vs Hubspot

Freshsales and HubSpot are both reputable CRM solutions with their own strengths and weaknesses.


  • Offers a user-friendly interface with easy navigation.
  • Focuses primarily on CRM functions, making it an excellent choice for managing leads and contacts.
  • Provides AI-powered lead scoring to help sales teams prioritize leads effectively.
  • Offers a variety of pricing tiers to cater to businesses of all sizes.
  • Integrates seamlessly with other software and services.
  • Known for its strong customer support.


  • Offers a more comprehensive suite that includes CRM, marketing, sales, and customer service tools.
  • Provides a range of marketing automation and inbound marketing features.
  • Offers robust analytics and reporting capabilities.
  • Suitable for businesses looking for an all-in-one marketing and CRM solution.

While HubSpot is an excellent choice for businesses seeking a comprehensive suite of marketing and CRM tools, Freshsales has some advantages that make it a better option for many users:

  • Freshsales is more user-friendly and easier to navigate, making it quicker for teams to adapt.
  • Its AI-driven lead scoring is a powerful feature for prioritizing leads effectively.
  • Freshsales often come at a more affordable price point, which is attractive for businesses seeking cost-effective solutions.
  • The CRM-focused approach of Freshsales makes it a solid choice for lead and contact management.

Freshsales Review: Pros and Cons


The key advantages of Freshsales include:

  • User-Friendly Interface: Freshsales offers an intuitive and user-friendly interface, making it easy for both beginners and experienced users.
  • Contact, Account, and Deal Management: Effective management of contacts, accounts, and deals allows for streamlined sales processes.
  • Pipeline Management: The pipeline management feature provides a clear visual of the sales process, aiding in tracking and conversion.
  • Built-in Phone and Email: Integrated communication tools streamline customer interactions and record important details.
  • Classic Forms: Classic forms simplify lead generation and data collection from various sources.
  • 2-way Email Sync: Syncing emails ensures all communication is centrally stored and accessible.
  • Gmail and Outlook Plugin: Integrations with popular email platforms enhance efficiency.
  • Marketplace: An extensive marketplace offers a range of integrations to enhance functionality.
  • Predictive Contact Scoring: This feature helps prioritize leads and focus on the most promising opportunities.
  • Live Chat and Facebook Messenger: Real-time communication tools for engaging with leads and customers directly.


  • Learning Curve: Despite its user-friendly design, users may still face a learning curve when adapting to a new CRM system, especially if they are new to such software.
  • Pricing Complexity: The tiered pricing structure can be challenging to navigate, and the cost may increase as your team or requirements grow.

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Frequently Asked Questions

Is Freshsales a Good CRM?

Yes, Freshsales is a good CRM. It offers user-friendly features, effective lead management with AI-driven lead scoring, and various pricing options, making it suitable for businesses of all sizes.

Is Freshsales Free Forever?

Yes. Freshsales provides a Forever Free plan with limited features and offers a 21-day free trial for its advanced features. The Free plan includes built-in phone, 24×5 customer support, live chat, and contact, deal, and account management.

What Is Freshsales Used For?

Freshsales is a cloud-based CRM solution designed to facilitate interactions with both current and prospective customers across various industries. Its features encompass one-click phone functionality, sales lead tracking, sales management, event tracking, and more.

Is Freshsales Easy to Use?

Yes, it is. One of the major advantages of utilizing Freshsales is its user-friendliness. The platform is intentionally crafted to offer an intuitive and straightforward user experience. Its clean and simple interface design ensures that features and functions are readily accessible.

Freshsales Review: Final Words

In conclusion, Freshsales stands as a valuable asset for businesses seeking a user-friendly and effective CRM solution.

With its feature-rich platform, affordable pricing, and a commitment to helping teams connect with leads efficiently, Freshsales has cemented its place as a top choice for businesses looking to streamline their sales processes and foster stronger customer relationships.

Whether for small, growing teams or large enterprises, Freshsales’ scalable options make it a CRM worth considering in your quest for better customer relationship management.